Cancellation and Refund Policy
Effective Date: 01/04/2025
Thank you for choosing our products and services. We strive to provide the best experience to our customers. Please read our Cancellation and Refund Policy carefully before making a purchase.
1. Free Trial Policy
We offer a 3 to 7-day free trial for most of our products and services. This trial period allows you to evaluate the quality, functionality, and benefits before making a purchase. Once the trial period ends and you decide to proceed with a paid subscription or service, you acknowledge and agree to the terms outlined in this policy.
2. Cancellation Policy
2.1. Subscription-Based Services
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If you wish to cancel a subscription before the end of your free trial, you may do so without any charges.
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Once a subscription is activated after the trial, cancellation requests will not be eligible for a refund.
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You may cancel your subscription at any time, and your access to the service will remain active until the end of the current billing cycle.
2.2. One-Time Purchases
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For digital products and one-time purchases, cancellation is not permitted after the transaction is completed.
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Once the payment is processed, we do not provide cancellations or modifications to your order.
2.3. Service-Based Purchases
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If you have purchased a service and wish to cancel before the service has been rendered, you must notify us at least 24 hours in advance.
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If the service has already been provided, no cancellations will be accepted.
3. Refund Policy
3.1. General Refund Terms
We do not offer refunds once a product or service has been purchased, except in the following circumstances:
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You were charged incorrectly due to a billing system error.
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You have been double-charged for the same product or service.
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You were charged for a service that was never delivered due to an issue on our end.
If any of these apply, please contact us within 7 days of the transaction date to request a refund.
Review Time: All refund and cancellation requests will be reviewed within 3 to 5 business days.
Refund Processing: If your refund is approved, the amount will be refunded within 3 to 7 business days, depending on your bank’s processing time.
3.2. Non-Refundable Items
The following are strictly non-refundable:
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Digital products, downloads, and software after access has been granted.
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Customized services once the work has commenced.
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Subscription fees after the trial period has ended.
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Promotional and discounted purchases, unless otherwise specified.
4. How to Request a Cancellation or Refund
If you meet the criteria for a refund or wish to cancel a service, please follow these steps:
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Email us at [Insert Email] with the subject line “Cancellation Request” or “Refund Request.”
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Include your full name, order number, and reason for the request.
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If applicable, provide proof of error (e.g., duplicate transaction screenshots).
Our support team will review your request within 3 to 5 business days and notify you of the outcome.
5. Exceptions and Special Cases
We understand that unforeseen circumstances may arise. In rare cases, we may review refund requests on a case-by-case basis at our sole discretion. However, approval is not guaranteed.
6. Contact Us
For any questions regarding cancellations or refunds, please contact us via:
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Email: [email protected]
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Contact Form: https://splitmyplan.com/contact-as/
By using our products and services, you agree to this Cancellation and Refund Policy. We reserve the right to update or modify this policy at any time. Please review it periodically for any changes.